[Solved] The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action.

Problem :

When a user tries to set up email for his or her in Microsoft Outlook 2013, the user receives the following error message:

“The action cannot be completed. The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action.”.

Cause :

Incorrectly configured email profile.

Solution :

Remove email account and reconfigure.

Steps by step solution to ” The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action.”

Step-1 : Open mail settings

1. Go to the Control Panel.
2. Search For “Mail“
3. Open Mail Setting

Step-2 : Click on Email Accounts  

Step-3 : Here you can Add New or Repair Previous Email Profile.  

Remember you can delete only if you create another profile as default.