[Solved] The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action.

Problem :

When a user tries to set up email for his or her in Microsoft Outlook 2013, the user receives the following error message:

“The action cannot be completed. The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action.”.

The connection to Microsoft exchange is unavailable
Error Window

Cause :

Incorrectly configured email profile.

Solution :

Remove email account and reconfigure.

Steps by step solution to ” The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action.”

Step-1 : Open mail settings

  1. Go to the Control Panel.
  2. Search For “Mail
  3. Open Mail Setting
Open Mail from Control Panel

Step-2 : Click on Email Accounts  

Email Accounts

Step-3 : Here you can Add New or Repair Previous Email Profile.  

Add or Remove Email Profile

Remember you can delete only if you create another profile as default.




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